The common problemThe industry changes. The component still goes out for repair and drops out of sight.
A transmission, a booster pump, a compressor rotor or a transformer: once the component leaves your plant, the same problems come back.
The ERP doesn't see what happens outside.
SAP or Maximo records that the component left. It doesn't know which repair centre it's at, what stage it's in or when it comes back.
You don't know when repair is worth it.
Without a history by serial number, repair or replace is decided on someone's memory, not on the real cost of each repair.
Just-in-case inventory.
If you don't know when a component is coming back, you buy another one to cover yourself. Capital sits idle in spares and in third parties' hands.
Everything is coordinated by email and WhatsApp.
Plant, repair centre, inspector and transport provider each go their own way. Nobody sees who has the next action.