Transforming traceability of repairables into an efficient and intuitive digital product

This year, as part of our commitment to optimizing component repair processes, we set out to improve the usability of our solution, Aisoncore. And after hard work involving our entire team and greatly enriched by valuable feedback from our customers, version 2.0 was born.

What did we discover on this path of digitalization, efficiency, and usability? In this article, we share the main changes we implemented and the improvements we've achieved, which we will officially present at our next launch event .

Triggers for change

After an extensive journey with mining companies and suppliers who already trust us, we have come to know in depth their needs in the repair of components and the benefits that traceability brings to their business. In this context, we conducted a thorough review of the previous version of our platform, with the purpose of identifying improvement points to make our solution even more effective and efficient.

So, we decided that we had to have two main focuses: The first one on navigation optimization and the second one on simplification of critical tasks. This would lead us to offer a more agile and intuitive experience, responding more precisely to the interests and requirements of our users.

High-impact challenges and improvements

Our first challenge was to restructure the navigation to significantly reduce its complexity and offer a comprehensive view of the traceability of repairables. We redefined the main and secondary sections of our product, reordering and grouping functionalities, which reduced their dispersion by 67%.

This new navigation structure allows our users to quickly access frequently used functionalities, making the consultation and management of repairs more direct and faster. Thanks to these improvements, we were also able to reduce by 50% the number of clicks needed to find and access repairs in process, providing greater fluidity in the daily work of miners and suppliers.

The second challenge was to reduce the visual burden that users face when working daily with the management of repair processes, which include multiple tasks and large volumes of information, i.e. to make the platform easier to understand visually.

We then decided to improve the way in which we displayed all this content, not only to provide clarity and improve understanding, but also to facilitate the execution of the necessary actions at each stage of the process.

To achieve the latter, we work on:

Prioritization of information and calls to action: we implement visual hierarchies that allow quick processing of essential information, facilitating follow-up and decision making. In this way, our users can quickly understand what is happening with that repairable and in what state it is currently in.
Workflow optimization: we eliminate distractions to show only the relevant information and actions at each stage of the process. As a result, we were able to reduce the number of steps required to complete key tasks in the management of repairables, helping them to be performed with 70% less effort. This improvement allows users to move forward more smoothly and without complications.

In general terms, we can affirm that these changes have significantly improved the clarity, ease and immediacy of management, access to information and follow-up of reparation processes.

Aisoncore V 2.0

All these improvements in the user experience are reflected in a renewed interface, with a strong brand identity and remarkable visual consistency. This challenge was not only enriching, but also an opportunity to contribute with a product that evolves and is aligned with the needs of the ecosystem of suppliers and mining companies.

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